Terms & conditions
Below are the Terms and Conditions that will apply to your reservation with My Surf Hostel.
Please read them carefully. Any person booking any trip with My Surf Hostel. is liable under these terms and conditions that constitute the entire agreement between the Company and the Client relating to the subject matter herein and constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services other than as expressed herein. The Contract is with My Surf Hostel “the Company.” By booking a trip, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy, and limitations of liability.
1. THE CONTRACT
All persons wishing to book have carefully read and fully understand the following Terms and Conditions. By making a reservation with the Company or its Agents, you accept on behalf of yourself and all those named on the booking, including minors and persons under a disability, to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when the Company sends a confirmation invoice or email. At this point, a contract between the Company and the Client comes into existence. All person(s) named on the booking are hereafter referred to as the “Client,” and references to Client shall be to all those so named.
“Carrier” means the owner and/or any charterer and/or manager of the vessel or any other person, to the extent that it acts as a carrier or performing carrier (following the definition provided in the Athens Convention).
“Conditions of Carriage” means the terms a carrier provides any transport, including any carriage by sea, road, rail, or air. The carrier’s Conditions of Carriage are available on request and are expressly incorporated into this Contract. The carrier’s and the Company’s liability for death and or personal injury and/or loss of and/or damage to luggage may be limited by international conventions, including the Athens, Warsaw, or Montreal Conventions.
“Contract” means the Contract concluded between the Company and the Client relating to the relevant Package, transfer, adventure, multi-day tour, day tour, or independent trip, which is evidenced by the issue of the confirmation invoice sent by the Company or its sales agent to the Client.
“Pack or Package” means any adventure, multi-day or with or without flights and/or any accommodation of over 24 hours and transportation or other tourist services not ancillary to transport or accommodation and accounting for a significant part of the Package.
“Independent Trip” means booking anything included in My Surf Hostel’s packaged services or customized holiday offers and itineraries. The service(s) to be provided is/are the tour(s) or service referred to in the booking confirmation.
2. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS
The Client must notify the Company in writing during the booking process of any medical conditions, pregnancy, disability, or any other mental and or physical condition that may affect fitness to travel and participate in activities of My Surf Hostel Failure to notify the Company may result in the Client being refused travel. Failure to notify the Company of any such condition that may result in the cancellation of a Package will result in the complete loss of all fees paid for the package with no refunds. Some trips may be unsuitable for Clients due to age, mobility, disability, pregnancy, and physical or mental conditions. The Client’s responsibility is to consult a licensed physician before booking. The Company may refuse to carry pregnant women over 24 weeks or Clients with certain conditions. The Company is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Clients’ special requests, including dietary requirements, but such requests do not form part of the contract, and therefore the Company is not liable for not providing or complying with these requests. Medical facilities vary from country to country, and the Company makes no representations and gives no warranties to the standard of such treatment. Traveling with Children: Clients aged 18 at the date of first travel are considered adults. An adult over the age of 18 must accompany every two children under 18. The ratio of adults to children traveling together must be one adult per two children and two adults per four children (17 and under). The minimum age for Clients traveling on tours is 12 (for Family designated tours, the minimum age is 5). All inquiries concerning children are subject to review and approval by the Company that reserves the right to restrict the number of travelers under the age of 18 on tours. If the adult accompanying the child is not the child’s parent or the parents are divorced, then a “Parental Consent Guardianship Form” must be signed (or other documents provided as requested by the Company) by the parent or legal guardian and received by the Company before departure.
Basic Requirements
The basic requirements for all Customers are that they must be able to swim, be 18 years of age and over, be of sound mind, and be in good health. My Surf Hostel reserves the absolute right at its sole discretion to require any Customer to undergo any test to assess whether the Customer is capable of participating in My Surf Hostel activities.
Medical Conditions
The Customer with this declares that the Customer does not suffer from any medical condition which may prevent the Customer from undertaking My Surf Hostel, including but not limited to acrophobia, epilepsy, dizziness, limb or back injury, angina or other heart condition, severe or uncontrolled asthma, visual impairment, depression or recovering from recent surgery.
3. CURRENCY
All prices are advertised in Euros.
The Company sells in six global currencies: Great British Pound (GBP£), Euro (EUR€), United States Dollar (USD$), Canadian Dollar (CAD$), Australian Dollar (AUD$), and Moroccan Dirham (MAD). However, the Company reserves the right to apply the currency of their choice to the booking.
4. FULL PAYMENT SCHEDULE/ACCEPTANCE OF BOOKING/CLIENT DETAILS
Full Payment: The Company must confirm acceptance of the Client’s booking in writing. Please refer to the confirmation invoice and/or confirmation email for details regarding full payment. Full payment of the tour price is due 60 days before the departure date of the first service booked. If full payment is not received by the due date, rates and tour space cannot be guaranteed. If a booking is made 60 days or less before the departure date of the first service booked, then the full amount is payable when the booking is confirmed. If this balance is not paid when the booking is confirmed, the Company reserves the right to treat the Client’s booking as canceled. Tailor-Made Trips require full payment at the time of booking. If full payment is different from that outlined in this clause, the requirement will be advised at the time of booking and detailed on the invoice.
Client Details: For the Company to confirm and guarantee the Client’s travel arrangements, the Client must provide all Client Details with their full payment. If the Client does not provide all details 60 days or more before departure, an Administrative Fee will be charged to the Client. If the Company has not received client details 30 days before the Client’s trip departure, the Company reserves the right to treat the file as canceled, and full cancellation fees will apply. Client Details required will vary tour by tour and will be advised during the booking process. However, at a minimum, Client Details include passport number, passport expiry date, passport issue date and place of issuance, completed medical form, full name as it appears in the passport you are traveling with, date of birth, place of birth, nationality and arrival details (or other documents as requested by The Company). A booking may not be confirmed without the provision of Client Details.
Credit Card Charges: The Company is not responsible for any charges applied to credit card transactions and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost.
5. BUS STATION & AIRPORT TRANSFERS
All tours include transfers to and from Agadir Airport or Agadir Main Bus Station unless otherwise advised or arranged directly with My Surf Hostel. Transfers from other cities such as Marrakech, Casablanca, and Essaouira are not included unless booked at additional costs 48 to 72 hours before arrival. Our meeting point at Agadir Bus Station is Bus Parking Stop Number 20 inside the parking area of the main bus station of Agadir.
Any client with a bus station pick up included in their package should wait at Stop 20 only. Moving away from this stop is likely to make it difficult for the pick-up driver to locate the Client, causing delays. My Surf Hostel holds no responsibility should the Client decide to step away from this meeting point.
It is the Client’s responsibility to inform My Surf Hostel about the correct arrival time in Agadir Main Bus Station at least 24 hours in advance unless otherwise agreed and arranged between the Client and My Surf Hostel.
Airport Pick Ups are from the Agadir Airport Exit. Should there be any flight delays, it is the Client’s responsibility to inform My Surf Hostel regarding the changes. My Surf Hostel driver is appointed to wait no longer than 1 hour after the advised arrival time if the Client is delayed due to any reasons unless otherwise advised or arranged by the Client.
6. CANCELLATION OF A TOUR BY THE CLIENT
Any cancellation by a Client must be made in writing and be acknowledged by the Company in writing. The date on which the Company or its Agents receive the request to cancel will determine the cancellation fees applicable.
The cancellation fees are expressed hereafter as a percentage of the total tour price, excluding insurance. Cancellation fees for all My Surf Hostel products may vary without prior notice.
GENERAL BOOKING & CANCELLATIONS
For any booking made through other Agents or booking platforms other than this website, the Terms and Conditions of that website shall apply by default. My Surf Hostel hold no accountability or liability to make refunds or exceptions in such cases under any circumstances.
BOOKINGS are confirmed with a 15% deposit, and the balance must be paid upon arrival in cash or by card. There is a 3% bank surcharge should the Client wish to pay by card, or we can accept cash payments with no extra charges. My Surf Hostel reserves the right to cancel or refuse bookings even if a deposit is paid. In this instance, My Surf Hostel will make a full refund following a written cancellation notification.
Cancellation by Client
15+ days before trip departure – Full Refund
Between 0 and 15 days before trip departure – No Refund
Date Change
15+ days before trek departure – No Fees
Between 0 and 15 days before tour departure – Client to forfeit 50% deposit unless otherwise agreed
Switch to Another Package
15+ days before trek departure – No Fees
Between 0 and 15 days before tour departure – Client to forfeit 50% deposit unless otherwise agreed
7. CLAIMS & COMPLAINTS
If the Client has complaints about any aspects of their booking, the Client is responsible for presenting this complaint in writing to our Marketing department via email: [email protected]. Appropriate measures have been implemented to deal with your complaints, and a fast resolution will be offered. Our staff cannot take care of Client complaint requests, nor is help responsible for immediate action unless it is an emergency.
8. CANCELLATION OF A TOUR BY THE COMPANY
The Company reserves the right to cancel any trip for any reason but except for Force Majeure, unusual or unforeseen circumstances outside the Company’s control. When the Company cancels a tour before the agreed date of departure for any reason other than the fault of the Client, the Client can either:
take a substitute tour of equivalent or superior quality if the Company is able and willing to offer such a substitute; or
take a substitute tour of lower quality if the Company is able and willing to offer one and to recover from the Company the difference in price between the price of the tour originally purchased and that of the substitute tour; or
have a full refund of all monies paid under the contract as soon as possible.
The Company is not responsible for any incidental expenses or consequential losses that the Client may have incurred due to the booking, such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, and loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternative tour of a higher value than originally booked, the Client must pay the price difference. Where after departure, a significant element of the trip contracted for cannot be provided, the Company will make suitable alternative arrangements for the continuation of the trip. If it is impossible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, the Company will provide the Client a refund of unused tour portions. Where a significant alteration or cancellation occurs not due to Force Majeure or other circumstances beyond the Company’s control, the Company will offer compensation in some circumstances. Significant alterations do not include the substitution of a vessel, modification of itineraries, change in cabin category, or hotel accommodation, provided it is of the same category.
9. UNUSED SERVICES
There will be no discounts or monies refunded for missed or unused services. This includes voluntary or involuntary termination/departure from tour, i.e., sickness, death of a family member, late arrival on tour, or premature departure either voluntarily or involuntarily.
10. PRICES, SURCHARGES, AND TAXES
The price of the tours published may go up or down from the time of publication. The Company recommends that the Client find out the most up-to-date price of their tours, including the costs of any other service provided by the Company when making their booking. The Company reserves the right to increase tour price after the holiday has been booked but will not do so any later than 30 days before the departure date stipulated. After a Confirmation Invoice has been issued, any increase to the tour price will be the result of changes in an increase in transportation costs, including the cost of fuel, dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, including any currency fluctuations. If the increase would be 2% or less of the holiday price, the Company will absorb the changes in its costs of providing the tour. However, if the increase is more than 2%, the Company will pass this increase on to the Client.
Where the price increase is more than 7% of the Clients holiday price, then in these circumstances, the Client may either:
withdraw from the contract without incurring any penalty; or
accept the change of price.
11. VALIDITY
The prices on this website and brochure are based on rates and costs in effect when posting to the website or printing the brochure. The Company reserves the right to alter prices before the tour is paid in full. All dates, itineraries, and prices are indicative only.
12. FLEXIBILITY
My Surf Hostel may alter its timetable(s), including those impacted by other factors such as weather conditions, ocean conditions, technical delays, and relating to all services provided in this ticket without notice. The Client appreciates and acknowledges that this type of travel requires considerable flexibility and should allow for alternatives. The itinerary provided for each trip merely represents the types of activities contemplated, and My Surf Hostel is under no contractual obligation to strictly follow it. It is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, national events emanating from political disputes and cultural occasions, entry or border difficulties, high season, climate and other unpredictable or unforeseeable circumstances.
13. CHANGES
My Surf Hostel reserves the right to change any facilities, services, or prices described on the website and brochure before a booking is made. If such a change is made, the Client will be told when booking or when the change occurs. While our Company will endeavor to operate all trips as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by My Surf Hostel. If a major change is made, My Surf Hostel will inform the Client as soon as possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. No compensation is payable if the major change is due to force majeure or unforeseen circumstances. When a major change is made, the Client may accept the change, obtain a full refund of all the money paid, or accept an alternative trip offered by My Surf Hostel.
Changes made by the Client: A transfer from one tour to another can only be made more than 30 days before the departure date and if approved by the Company. If the Company accepts such a request, the Company reserves the right to charge up to the deposit amount of the first booked tour. Any request to transfer received less than 60 days before departure will not be accepted. In this case, the Client must cancel the booking and then re-book on another tour. The Client may only transfer a booking to a departure date in the current season and may not transfer a booking to future seasons. Any such transfers will be considered cancellations, and cancellation fees will apply. The Client may apply to have the name of the reservation altered by the Company more than 30 days before departure. Name changes cannot be made 30 days or less before departure. Any name changes are subject to Company approval and applicable Administrative Fees.
Other Changes: Any changes to a file will depend on availability and be on a request basis. Any extra costs incurred for making the change will be charged along with an Administrative Fee. No changes are permitted to your booking within ten days of departure.
AIRFARES or Airline tickets are never included in any of the products or packages advertised by My Surf Hostel. If the Client discovers any such deals on external websites or Agent platforms, My Surf Hostel is not liable to offer flight tickets or compensation.
14. ACCEPTANCE OF RISK
The Client acknowledges that the nature of the tour is adventurous and may involve a significant amount of personal risk. The Client, with this, assumes all such risk and does with this release the Company from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. Before tour commencement, the Client may be asked to sign a participation form with the following wording:
“I understand traveling with My Surf Hostel may involve risks (and rewards) above and beyond those encountered on a conventional holiday and that I am undertaking an adventure trip with inherent dangers. I understand I am traveling to geographical areas where, amongst other things, the standard of accommodation, transport, safety, hygiene, cleanliness, medical facilities, telecommunications, and infrastructure development may not be of the standard I am used to at home or would find on a conventional holiday. I have read and understood the TMy Surf Hostel dossier for this trip I am undertaking and have provided details of any preexisting medical conditions I may have to My Surf Hostel representatives. I accept these risks and obligations, and I fully assume travel risks.
Optional Activities: I understand that there may be opportunities to undertake activities that do not form part of the itinerary during my trip. I understand My Surf Hostel makes no representations about the safety or quality of the activity or the standard of the independent operator running it. I also understand that I am in no way responsible for my safety should I elect to enter into such optional activities. With full knowledge of the above, I may still elect to partake in the activity, and if I do so, I assume full responsibility for any risks involved, and the waiver and release of the Releases set out in the preceding paragraph shall apply to such optional activities.”
The Company will arrange hotels, shuttle services, or other elements of a Package with local suppliers, who may engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation, and transport in some countries where excursions occur are often lower than comparable standards than what the Client may expect at home. The Company will endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into the contract. These may limit or exclude the liability of the supplier. The liability of the Company will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. In the event of a complaint by a Client, this contract will be regarded as having been performed if local laws and regulations relating to those services have been satisfied, even if the laws of the United States of America have not been met.
15. AUTHORITY ON TOUR
At all times, the decision of the Company’s tour leader or representative will be final on all matters likely to endanger the safety and well-being of the tour. By booking with the Company, the Client agrees to abide by the authority of the tour leader or Company representative. The Client must strictly comply with the laws, customs, foreign exchange, and drug regulations of all countries visited. If the Client is affected by any condition, medical or otherwise, that might affect other people’s enjoyment of the tour. The Client must advise My Surf Hostel Management at the time of booking. Should the Client fail to comply with the above or commit any illegal act when on tour or, if in the opinion of the tour leader, the Client’s behavior is causing or is likely to cause danger, distress, or annoyance to others, the Company may terminate that Client’s travel arrangements without any liability on the Company’s part and, the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements.
16. GUARANTEED DEPARTURES
The Company guarantees selected departures at its discretion. The departure shall become guaranteed once there is one Client confirmed upon it. This guarantee of departure is still subject to force majeure situations, and the Company reserves the right to remove the guaranteed designation at any time due to circumstances beyond reasonable control. The Company will not be held accountable for any indirect cost resulting to the Client for this action.
17. TRAVEL DOCUMENTS
Valid Passport: The Client must have a valid passport required for entry, departure, and travel through each destination point along the itinerary of the tour (passport must be valid six months past the return date), all visas, permits, and certificates, including vaccination certificates, insurance policies, required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas, and permits before the start of the tour and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by the Company regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and the Company is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
Documents: To expedite the issuing of My Surf Hostel travel documents, please note that all tour-related travel documents such as vouchers, itineraries, and invoices will be sent via email or available on the website www.mysurfhostel.com once full payment has been received by the Company. The Company reserves the right to impose an Administration Fee on those Clients who wish to receive their travel documents by other means.
Trip Details: The Client’s responsibility is to visit the website or contact our Operations Team at least 72 hours before departure to ensure that the most current tour information is in their possession, as minor changes may have been made since the Company originally provided the tour documents.
Visas: The Client’s responsibility is to check Visa requirements for each country of travel according to their nationality. The Visa requirements may change without prior notice, and the Company is not responsible for informing the Client about this.
18. FACTORS OUTSIDE THE COMPANY’S CONTROL (FORCE MAJEURE)
The Company shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Company’s failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Company the consequences of which could not have been avoided even if all due care had been exercised; or an event which the Company or the supplier of services, even with all due care, could not foresee.
19. INSURANCE
All Clients must obtain travel insurance with a minimum medical coverage of US$75,000 while traveling with the Company, and this insurance must cover personal injury, medical expenses, repatriation expenses, and evacuation expenses. Clients must provide proof of Insurance purchase and adequate coverage as per the required amounts above if requested by the group Leader or Company Representative. It is strongly recommended that the coverage be extended to include cancellation, curtailment, and all other expenses arising from loss, damage, injury, delay, or inconvenience occurring to the Client. The Company shall have no liability for loss, theft, or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the Client in public lounges or other public areas, whether on board a vessel, train, bus, or other modes of transportation, publicly owned or operated by the Company or elsewhere, are not reimbursable. Losses due to ordinary wear and tear and other acts of God are not reimbursable. The Company cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by the Company such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation. The Client acknowledges that the cost of the tour does not include insurance and that the Client is required to obtain separate coverage at an additional cost. When obtaining travel insurance, the Client must ensure the insurer is aware of the type of travel undertaken.
20. CLIENT RESPONSIBILITY
The Client acknowledges they will be visiting places where the political, cultural, and geographical attributes present certain risks, dangers, and physical challenges greater than those present in their daily lives. The Client acknowledges they have considered the potential risks, dangers, and challenges by booking travel with the Company and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with customs, weather conditions, physical challenges, and laws in effect at each stop along the itinerary and is encouraged to locate or make contact before embarkation with their local embassy or consulate in each destination
21. ILLEGAL SUBSTANCES
My Surf Hostel does not allow Clients to carry any illegal drugs on our trips. If the federal police check and find illegal drugs in a Client’s bag or on their person, My Surf Hostel will not be held liable. The Client will be held liable and assume full responsibility for the consequences of carrying illegal drugs in a foreign country.
22. DISCOUNTS AND PROMOTIONS
All discounts and reduced pricing are applied at the Company’s discretion.
23. CLAIMS AND COMPLAINTS
If a Client has a complaint against the Company, the Client must first inform the tour leader at the earliest opportunity to allow the grievance to be rectified. If satisfaction is not reached, the Client must contact the Company representative or local Office Manager while on tour so that the Company is provided the opportunity to rectify the matter. Failure to indicate dissatisfaction while on tour will reduce or extinguish the Client’sClient’sClient’sClient’s ability to claim compensation from the Company. If satisfaction is still not reached through these means while the Client remains on tour, any further complaint must be put in writing to the Company, via its Agents, or directly to head office at [email protected] within 30 days of the end of the tour. The Company will not accept any liability for claims received after this period.
24. OPTIONAL EXTRAS
Optional extras do not form part of the tour or contract. The Client understood and accepted that any assistance given by the tour leader or representative in arranging optional extras does not render the Company liable for optional extras. Accordingly, the Client releases the Company from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. Amongst others, optional extras include rafting, horseback riding, sightseeing flights, and other extras that are not included in the tour price.
25. LIABILITY
Optional extras do not form part of the tour or contract. The Client understood and accepted that any assistance given by the tour leader or representative in arranging optional extras does not render the Company liable for optional extras. Accordingly, the Client releases the Company from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. Amongst others, optional extras include rafting, horseback riding, sightseeing flights, and other extras that are not included in the tour price.
26. SUPPLIERS AND INDEPENDENT CONTRACTORS
The Company will arrange hotels, shuttle services, or other elements of a Package with local suppliers, who may engage the services of local operators and/or sub-contractors. The Company will always endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into the contract. These may limit or exclude the liability of the supplier. The liability of the Company will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. Neither the Company nor any carrier is liable for independent contractors.
27. SEVERABILITY
Suppose any term or condition contained herein is unenforceable or void by operation of law, against public policy, or for any other reason. In that case, such term or condition shall be deemed severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
28. SUCCESSORS AND ASSIGNS
These Terms and Conditions shall inure to the benefit of and be binding upon My Surf Hostel and the Client and their respective heirs, legal personal representatives, successors, and assigns.
30. ERRORS AND OMISSIONS
Although My Surf Hostel has made a concerted attempt to verify the accuracy of statements made herein, My Surf Hostel cannot be held responsible for any error, omission, or unintentional misrepresentation that may appear on this website and the brochure.
30. BOOKINGS
All online reservations and agency bookings shall be deemed booked in the United States of America and shall be subject to the United States of America law and jurisdiction.
31. IMAGES, VIDEOS, AND MARKETING
The Client agrees that images, photos, or videos may be taken by other travelers and/or the Company Staff that may contain the Client in part or whole during the tour. The Client agrees that the Company may reproduce these images, and the Client grants a perpetual, royalty-free, worldwide, irrevocable license to reproduce such images, photos, or video in any medium for promotion and publicity purposes.
32. UPDATING OF TERMS AND CONDITIONS
The Company reserves the right to update and/or alter these terms and conditions, and it is the Client’sClient’sClient’s responsibility to be familiar with them. The latest terms and conditions may be found on the Company website www.mysurfhostel.com
You may cancel your booking up to 15 days before arrival and get your deposit back. If you cancel your booking less than 15 days in advance or the event of a no-show, you can not claim your deposit back.
Insurance
Travel insurance is not included in the price. You ” must” have one before booking with us!
Physical Conditions
The Customer acknowledges and agrees that My Surf Hostelhas no control over the weather, surf, or other environmental surroundings during the Clients’Clients’Clients’ stay. My Surf Hostel cannot be held liable for any loss, damage, or inconvenience caused to the Client due to any factors mentioned above.
Customer Property
Each Customer is solely responsible and liable for the safekeeping of all the Customer’sCustomer’sCustomer’s property. My Surf Hostel has no responsibility for any loss through theft, breakage, or otherwise of any customer’s property.
Termination
My Surf Hostel reserves the sole and exclusive right to decide whether beach conditions, weather, or other factors make any particular activity unsafe or inadvisable and consequently terminate any camp without refund.
Refusal
My Surf Hostel reserves the sole and exclusive right at its absolute discretion to refuse any person, including any Client, for any reason to participate in any My Surf Hostel activity, whether that person has previously paid for an activity or not.
Equipment
Where My Surf Hostel supplies equipment to any Client, My Surf Hostel gives no warranty on the condition or fitness of such equipment but will use its best endeavors to ensure adequate equipment is made available. The Customer will pay for all damage to equipment provided by My Surf Hostel, whether through repair, replacement, or reimbursement, as deemed fit by the surf coach in charge of equipment allocation to the guest.
Removal
My Surf Hostel reserves the absolute right at its discretion to remove any Client who does not comply with these terms without a refund.
Personal Information
All personal information, including name, contact number & email address, is used solely for the booking at My Surf Hostel and will not be disclosed to anyone external entity unless otherwise required under a legal obligation about law and order or immigration purposes.
Validity
Cancellations of ”’early bird” or other discounted offers are non-refundable. Bookings are valid for travel within 12 months from the original date of purchase and are transferable.